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These terms set out the rules that govern your use of jl100, including how your account operates, what content we host, and how transactions through Maya and InstaPay are handled. Access to the platform depends on local law and is available only where permitted in your region.
When you open an account with us, you agree to the conditions set out here. These terms are written for users in the Philippines and reflect how the platform operates with local payment rails — Maya, InstaPay, and GCash — as the primary transaction channels. They do not override applicable law in your region; where local law conflicts with any part of these terms, local law applies. We update these terms when our services change. The version visible on this page is the current one. If you continue using your account after an update, that constitutes acceptance of the revised terms. We do not send advance notice of minor editorial edits, but we do post material changes clearly. Your account wallet records every deposit, withdrawal and adjustment. You can review this log under your account history tab at any time. If a transaction detail looks wrong — for example, a Maya or InstaPay transfer that did not reflect in your wallet balance — you can raise it directly through our support channels. These terms do not limit your ability to dispute a transaction; they describe the process we follow when one is raised. Availability of all services depends on local law and eligible regions.
Not every part of your experience at jl100 falls under the same policy scope. Understanding what is inside these terms and what sits outside them helps you know where to direct questions and how to act on your rights.
Your login credentials, account registration details and wallet balance are governed by these terms. Steps to update your email, phone or password are shown inside your account settings page — follow the fields and verification steps displayed there.
Deposits and withdrawals made through Maya, GCash or InstaPay are covered here. The wallet reflects each transaction once it clears. If a transfer does not appear, raise it through support using the contact paths listed on this page.
Game titles, promotional material, category pages and studio content hosted on jl100 fall within our content policy. Titles from Spadegaming, Habanero, Microgaming and JDB are available in the lobby where local law permits access.
Payment processors, game studios and any external service you access through a link on jl100 operate under their own terms. We do not control those terms and are not responsible for third-party policies, even where those services connect to your account.
You have specific actions available to you under these terms, and none of them require contacting us first. Your account history tab shows every transaction logged against your wallet — deposits via Maya or GCash, withdrawals processed through InstaPay, and any manual adjustments made by our team. Start there when you need a record. If any detail in your account profile is incorrect — name spelling, contact number, email address — the account settings page shows the editable fields and the verification steps required to confirm a change. Follow the instructions displayed on that screen. We do not accept correction requests sent without the on-screen verification being completed first. For questions about how these terms are applied to a specific transaction or account action, you can raise them through live chat or email support. We log each query and respond in sequence. You do not need to escalate before asking a question; our support team handles policy questions the same way it handles account issues.
Open your account history tab to see a full log of wallet activity — deposits, withdrawals and adjustments — without needing to contact support first.
Account settings shows the editable fields for your name, email and contact number. Each field has its own verification step; follow the instructions shown on screen to confirm any change.
If a term is unclear or you want to understand how it applies to your account specifically, contact us through live chat or email. We respond to policy questions through the same support queue as account issues.
A Maya or InstaPay transfer that does not appear in your wallet can be flagged through our support channels. Have your transaction reference ready — it speeds up the check on our end.
You can reach us through the channels below for any matter covered by these terms — from a transaction query to a request to correct your account details. Availability depends on the channel; the current status of each is shown when you open it.
Open the chat widget from any page on jl100. It connects you to a support agent for account, transaction and policy queries. Status is shown in the widget before you type.
Send policy or account questions to our support address listed in your account settings. Include your registered email and a brief description of the issue so we can locate your record.
The Help section inside your account covers common policy questions, wallet steps and how to raise a dispute. Check it first — many questions are answered there without needing to contact the team.
We collect only the information needed to run your account — your registration details, wallet transactions and session data. This data is used to verify your identity, process payments through Maya, GCash or InstaPay, and maintain your account history. We do not sell account data to third parties.
We use cookies to keep your session active and to remember account preferences between visits. You can adjust cookie settings through your browser. Disabling certain cookies may affect how account features load on your device.
Your account is protected by credential verification at login. If you notice unfamiliar activity, change your password immediately through account settings and contact support through live chat or email.
We keep transaction records and account details for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of stored data through our email support channel.
To request a change to stored data, ask how your information is used, or flag a concern about how these terms are applied, use the email support address in your account settings. We log every request and follow up in writing.
Questions that come up most often about how jl100's legal terms work, what they cover, and what you can do under them.
Yes. Any account activity — including deposits via GCash, Maya or InstaPay — is subject to these terms. The terms cover how transactions are recorded in your wallet and what steps apply if a transfer does not reflect correctly. Your wallet history is the primary record.
The version shown on this page is always the current one. We post material changes clearly. If you continue using your account after an update, that counts as acceptance. For minor editorial edits, we update the page without separate notification.
Yes. Send a request to our email support address found in your account settings. Include your registered email and specify what you need. We log every data request and follow up in writing. Transaction records are also visible in your account history tab at any time.
Where any part of these terms conflicts with applicable local law, local law takes precedence. We do not claim that these terms override regulations in your region. Availability of all platform services depends on local law and is limited to eligible regions.
Go to account settings and locate the editable fields for your name, contact number or email. Each field has a verification step shown on screen — complete that to confirm the change. We do not accept correction requests that skip the on-screen verification process.
Reach us through live chat or email support. State your account email and describe the specific term and transaction in question. Our support team handles policy disputes through the same queue as account issues and will respond with a written explanation.