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These terms set out the rules that apply when you create and use a jl100 account, including how wallet transactions, game access and account activity are handled. Access is available where local law permits; review the conditions below before you start.
By opening an account on jl100, you acknowledge that you have read, understood and agreed to these terms in full. They apply to every action taken under your account — from browsing the catalog and placing bets to initiating a withdrawal through Maya or completing an InstaPay transfer. We update these terms when our policy changes; the version shown in your account dashboard after login is always the current one. You are responsible for checking the dashboard periodically. Where a conflict arises between a promotional message and these terms, these terms take precedence. Access to the platform depends on the laws of your region and is available only where local regulations permit. If you are located in a region where online gaming is restricted, these terms do not create any right of access. For account-specific questions about how a term applies to your wallet or transaction history, reach our support team through the contact paths shown at the bottom of this page. We do not waive any right under these terms by failing to enforce it on a particular occasion.
These terms apply specifically to your jl100 account and the services we operate directly. They do not extend to third-party networks or external payment processors beyond what we control on our end.
Rules covering how you create, verify and maintain your jl100 account — including login credentials, session limits and account suspension — fall fully within the scope of these terms.
Deposits and withdrawals processed through Maya, InstaPay or GCash are covered by these terms on our side. The policies of each payment provider also apply independently and are outside our control.
Game titles available in the jl100 catalog, including content from Spadegaming, Habanero, Microgaming and JDB, are subject to these terms for the purposes of account-level access and fair use.
External links, payment network rules and game studio licensing arrangements operate under their own terms. jl100 carries no liability for conditions imposed by those independent parties.
You have clear, actionable options under these terms. To review your transaction records — deposits via GCash or withdrawals through Maya — go to the wallet section of your account dashboard after login; the full history is listed there with dates and amounts. If any account detail is incorrect, such as a registered mobile number or e-wallet reference, you can update it through the account settings page. We ask that you correct details promptly, since outdated information can delay transaction matching. If you believe a term has been applied incorrectly to your account, raise the matter through our support channels; we will review the case and respond. Requests to close an account or to ask how your data is handled under these terms should be submitted in writing through live chat or email so there is a clear record on both sides.
Your full deposit and withdrawal history — including Maya and InstaPay entries — is visible in the wallet section of your account dashboard. No separate request is needed to access it.
Update your registered e-wallet number, email or contact details through account settings. Accurate details keep your wallet transactions matched correctly on our end.
If a term seems unclear or has been applied in a way you did not expect, contact support through live chat. We will review the specific transaction or account event and explain how the term applies.
Submit an account closure request through live chat or email. We will process it and confirm once complete; any remaining wallet balance is handled according to the withdrawal steps shown in your account.
For questions about how these terms apply to your account, wallet or a specific transaction, use the contact paths below. We aim to acknowledge policy-related messages promptly and resolve them through the same channel where possible.
Start a live chat session from any page while logged in. This is the fastest path for account-specific queries, including questions about a Maya or InstaPay transaction covered by these terms.
Send a written message for formal policy questions or account closure requests. Email creates a record on both sides, which is useful if a dispute about these terms needs follow-up.
The current version of these terms and your transaction history are always accessible from your account dashboard after login — no support request needed for routine record checks.
These practices form part of how these terms are applied day to day. Your account data is held for as long as your account is active and for the period required by applicable law after closure. Cookies are used to maintain your session, remember your last game category and support security checks — you can manage cookie preferences through your browser settings. Account security is your shared responsibility: keep your login credentials private and notify us immediately through live chat if you suspect unauthorised access. We do not share your personal account data with studios such as Spadegaming or JDB; they receive only the game-session data needed to run the titles you open.
Account and transaction records are retained while your account is open and for the period local law requires after closure. The retention period is stated in the privacy section of your account settings.
We use session cookies to keep you logged in and analytics cookies to understand how the catalog is browsed. You can adjust these through your browser; switching off session cookies will affect login behaviour.
You are responsible for keeping your password and linked e-wallet credentials private. If you notice any account activity you did not initiate, contact us through live chat straight away so we can act on your end.
To request a correction to data held under your account, or to ask how a specific term applies to your situation, send the request in writing through email or live chat so it can be tracked and confirmed.
The questions below cover what we hear most often about how these terms apply to accounts, transactions and data. If your question is not listed here, live chat is the fastest way to get a specific answer.
These terms apply from the moment you complete account registration and continue for as long as your account is active. Every action — opening a game, initiating a Maya deposit or requesting a withdrawal — is covered by the version of the terms current at the time of that action.
The current version is always shown in your account dashboard after login. We do not rely on email notices alone; checking your dashboard before any significant transaction is the most reliable way to confirm which version applies to you.
Yes, on the jl100 side they do. We handle the account-level matching and recording of your GCash or InstaPay deposits and withdrawals. The payment providers themselves also have their own terms, which operate separately and are outside our scope.
Yes. Contact us through live chat and describe the specific transaction or account event. We will review the record on our end and explain how the relevant term was applied. If an error occurred, we will correct it and confirm the outcome through the same channel.
Your transaction history is available directly in the wallet section of your account dashboard — no request needed. For a formal data export or a written record of how your data is held under these terms, send a request through email and we will respond with the details.
After account closure, we retain records for the period required by applicable law. Once that period ends, the data is deleted or anonymised. The exact retention period is stated in the privacy section of your account settings before you close the account.